Refund and Cancellation Policy
Please note any payments made by the customer with respect to any service received by Gryffin Capitalist upon the payment made for such service, will not be refundable nor creditable for any reason whatsoever under any circumstance. However, in certain circumstances, the customer may become eligible for a refund. The refund may be considered if the following conditions are met:
Company Incorporation Service
The customer will receive a full refund minus the incoming/payment gateway fees if all the below conditions are met
- GC is unable to incorporate the company for the customer. AND
- GC has received all the documents(including identity & other documents) from the customer required as per the due diligence in the respective jurisdictions where the client has paid to incorporate the company.
Bank Account Opening Service
Provision of the corporate/personal bank account is the sole discretion of the bank subject to thorough due diligence as per the bank's policies and does not depend on the Gryffin Capitalist team. The amount received towards the bank account opening assistance will not be refundable for any reason whatsoever under any circumstance.
Other Services
The customer will receive a full refund minus the incoming/payment gateway fees if any of the below conditions are met
- GC is unable to incorporate the company for the customer.
- Customer has unilaterally decided to not proceed ahead with the service for which he made the payment and the order is not processed by the concerned party(s).
The customer has to raise the refund request by sending an email to [email protected]. Upon receiving your mail, the Management at GC shall decide on whether your request for a refund should be processed, considering the reasons for such a request. Please note that GC reserves the right to take the final and binding decision with regard to requests for a refund.
The refund will be processed to the Payment Method charged at the time of the original sale, and GC has absolutely no control over the timeline for the process to issue the refund by the payment provider. The customer should further acknowledge and agree that the payment provider and/or issuing bank associated with your Payment Method establish and regulate the time frames for processing your refund. GC will refund you by the same payment method on to the original card/bank account you used to pay for the service. In case the original card/bank account and Payment Method are unavailable, then GC will need an alternative bank account whose owner is the same as the one who paid for the service to proceed with the refund.
We assure you that we are continuously working to improve our services and we welcome any suggestions from your end. For any other queries and to provide feedback, please contact our customer service desk at [email protected]